Frequently Asked Questions

If the products you have ordered are in-stock we endeavour to deliver to you within 3 working days.

“Lactose intolerance is a common digestive problem where the body is unable to digest lactose, a type of sugar mainly found in milk and dairy products. It is caused by a shortage of the enzyme lactase, which is needed to break down lactose so it can be absorbed into the bloodstream.”

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“Coeliac disease is a common digestive condition where a person has an adverse reaction to gluten...Coeliac disease is what is known as an autoimmune condition. This is where the immune system- the body's defence against infection- mistakenly attacks healthy tissue. Coeliac disease isn't an allergy or an intolerance to gluten.”

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All products are suitable for vegetarians, all gluten-free products are suitable for coeliacs and our flapjacks and egg-free products are suitable for vegans.

Gluten is a protein that is found in the cereals: wheat, barley and rye. It is commonly found in foods such as: pasta, cakes, breakfast cereals, and most types of bread. Most beers are also made from barley.

Our products vary in how long they can be stored for but our muffins and cakes usually last between 12-16, our cookies last between 12-26 weeks and our flapjacks around 6 months.
Each pack will have a best before date printed upon it.

Our products should be stored away from direct sunlight, ideally in a cool, dry place.

Since January 2012 all products labelled 'gluten-free' have to adhere to a European Codex Standard which sets the maximum amount of gluten allowed in these products to be no more than 20 parts per million in each final product. That's the same as 0.002% or 0.002g per 100g of food.

All our products are baked and packaged at our factory in Park Royal, London, England.

No, we have never frozen our products. Many other companies half-bake and then freeze their baked goods but we never have. We mix and bake our products then pack them once they have cooled. This maintains their freshness.

Not all our products contain nuts however; we do make nut products in the same factory.

Yes, in fact with some products we urge you to try it, just microwave them for 10-15 seconds. Our personal favourite is heating up our brownies and topping them with cream or ice cream and then adding some freshly chopped strawberries. It’s delicious, try it yourself and make it your own by adding nuts and fruit of your choice.

We choose to bake with rapeseed oil because it’s a healthy choice cooking oil. It has less unhealthy saturated fat than all other cooking oils and fats and is high in beneficial monounsaturated and polyunsaturated fats omega 3, 6 and 9, so can help maintain healthy cholesterol levels as part of a healthy balanced diet, beneficial for heart health.
It is also not Genetically Modified and it is produced and packed in the UK.

Both oils are good choices as they are high in unsaturated fatty acids. However, rapeseed oil has less unhealthy saturated fat than all cooking oils - 50% less than olive oil.

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